Payroll & Employer
HR Shared Services Thailand
DOE-licensed HR shared services for Thailand-based employers
Full HR back-office under Thailand Recruitment Licence น.1830/2565 — SSO and WCF processing, employment contracts, PND 1 and Tor Lor 1 Kor filing, work permit administration, statutory reporting, and HR helpdesk. 12-month minimum term with 1-month refundable deposit. For Thailand-based employers; regional equivalents via Payroll Outsourcing and BPO.
23+ years
of regional HR group heritage
DOE น.1830/2565
regional HR practice — Company Reg: 0105565048191
9 entities
across 5 SEA markets
5 markets
TH · SG · MY · VN · ID
How it works
1
Scope
Confirm which HR functions to outsource — payroll, employee lifecycle (onboarding/offboarding/transfers), benefits administration, leave management, HR data and reporting, employee helpdesk, statutory and compliance reporting, work permit applications and renewals. Map current state, gaps, and target service levels before any contract is issued.
2
Onboard
Migrate employee master data, configure HR workflows across each in-scope function, integrate with your HRIS or finance systems, document approval matrices and escalation paths. Parallel run for one cycle (typically one month) to validate accuracy before live cutover.
3
Run
Monthly operations across every in-scope function — payroll in local currency, statutory contributions, benefits processed, leave balances updated, employee queries handled, work permit applications and renewals filed with the Ministry of Labour and the Immigration Bureau, statutory reporting submitted on time. Monthly KPI dashboard delivered.
4
Improve
Quarterly service review covering accuracy, on-time delivery, work permit turnaround, exception rates, and employee satisfaction. Scale headcount up or down, add or drop in-scope functions, optimise workflows as your organisation evolves.
HR Shared Services Thailand — backed by 23+ years of group heritage
Outsourcing your HR function is more than handing over a task list — it's trusting a partner with the people, the data, the regulators, and the work-permit coordination that holds your workforce together. People Profilers has operated as a Southeast Asia HR group for 23+ years, with Thailand operations established 2022, and our HR Shared Services practice runs through People Profilers Bangkok Recruitment Co., Ltd. — the original Thailand entity, holder of Thailand Recruitment Licence น.1830/2565, with an in-house mobility team managing work permit applications on a client's behalf. We operate nine legal entities across Thailand, Singapore, Malaysia, Vietnam, and Indonesia. That depth means accurate payroll with SSO contributions and PND 1 and Tor Lor 1 Kor handling on the Thailand side; correct country-equivalent statutory administration in SG, MY, VN, and ID; work permit applications and renewals coordinated with the Ministry of Labour and the Immigration Bureau; and an operating model built by people who understand each jurisdiction — not a generic platform applying templates. HRSS clients hand the entire HR function over; the staff delivering it sit on our payroll, and the operational, regulatory, and employment risk shifts to us.
What's included in our HR Shared Services
Every HRSS engagement covers three layers — the HR functions delivered to documented service levels, the statutory and work-permit work that closes each cycle accurately, and the continuous service improvement that keeps the operation aligned with your organisation. Exact fees are confirmed in the engagement letter before the first operational cycle.
HR function coverage
- ✓Payroll, benefits, leave, employee data
- ✓Onboarding, offboarding, employee lifecycle
- ✓HRIS administration, employee helpdesk
- ✓Performance review & appraisal coordination
Work Permit + statutory
- ✓Work Permit & Non-Immigrant B visa applications & renewals
- ✓SSO contributions Thailand filings
- ✓Tor Lor 1 Kor, PND 1, country-equivalent annual returns
- ✓Thailand Recruitment Licence น.1830/2565 — DOE-licensed HR partner
Service levels + reporting
- ✓Documented SLAs per in-scope function
- ✓Monthly KPI dashboard + variance reporting
- ✓Quarterly service reviews + continuous improvement
- ✓Audit-ready records archived for statutory retention
Engagement letters spell out every fee in writing before onboarding. Engagements have a 12-month minimum term with one month's fees held as a refundable security deposit. The HR staff delivering your outsourced function are People Profilers employees — hired, managed, and retained by us — so the operational, regulatory, and employment risk sits with us. If you need full HR function transfer WITHOUT the work permit / immigration dimension (typically because your workforce is local-only), see our broader-scope BPO Services.
When HR Shared Services makes sense
HRSS fits employers who want to hand over the entire HR function to a DOE-licensed partner — including the work permit and immigration coordination that other outsourcing providers typically can't handle on your behalf. Three patterns we see most often.
Foreign HQ with mixed local + foreign-national workforce
Overseas HQs expanding into Thailand who need full HR function coverage AND ongoing work permit coordination (work permit renewals, dependant Non-O visas) but don't have an in-region HR team or a licensed partner to handle Ministry of Labour and Immigration Bureau submissions.
Mid-sized employer consolidating HR functions
Thailand employers where a lean HR team is firefighting payroll, work permit renewals, employee queries, and statutory deadlines at the expense of strategic priorities. Hand the operational layer to HRSS; reclaim the senior HR bandwidth for org design, talent, and culture work.
Complex multi-permit workforce
Organisations with significant foreign-national headcount — Work Permits, Non-Immigrant B visas, dependant Non-O visas — where the ongoing application, renewal, and compliance load is a function in itself. HRSS gives you one DOE-licensed partner managing the entire lifecycle from hire to renewal to repatriation.
The HR staff delivering your outsourced function are People Profilers employees — hired and managed by us under Recruitment Licence น.1830/2565. If you want full back-office outsourcing including non-HR processes (reception, document admin, customer support) WITHOUT the work permit / immigration dimension, see our broader-scope BPO Services. If you only need work permit and immigration support (not the broader HR function), see our standalone Work Permit & Immigration service.
"We had 40 foreign employees on Work Permits across Thailand — annual renewals, dependant Non-O visas for senior hires, the occasional repatriation. Our internal HR team spent half their week just on immigration submissions. People Profilers took over the entire HR function — payroll, lifecycle, statutory, and the work permit load — under their DOE licence. The HR ops headcount we used to carry is now on their payroll, and our HR Director focuses on the strategic work we actually hired her for."
— Managing Director, Regional Industrial MNC
Industries & Functions We Cover
HR Shared Services support spans every major Thailand and SEA industry. People Profilers has run outsourced HR functions for clients across these sectors for 23+ years — your operation will be administered by people who understand your sector's workforce composition, work-permit mix, and statutory nuances.
Banking & Financial Services
Variable comp, deferred bonuses, BOT-regulated workforce, work-permit holders across multiple legal entities
Technology & SaaS
Equity admin, fast-scaling work-permit intake, remote workforce integration, dependant visa coordination
Manufacturing & Industrial
Large Work Permit workforce, Workmen's Compensation Fund coverage, Employee Welfare Fund contributions, SSO administration, regulatory coordination
Energy & Resources
Rotation patterns, expat work-permit cycles, project-based headcount, HSE workforce reporting
Consumer Goods & Retail
Seasonal headcount, frontline + corporate split, retail Work Permit considerations, multi-store HR
Healthcare & Life Sciences
Clinical shift loading, professional indemnity, regulator-reportable staff, foreign clinician work permits
Real Estate & Construction
Site-based teams, large Work Permit workforce, MOL coordination, project-cycle hiring
Logistics & Supply Chain
24/7 shift admin, driver work permits, dispersed workforce, mixed work-permit categories
Media & Communications
Freelance + permanent mix, talent fee admin, creative-sector work permits, project bonuses
Frequently asked questions
What's the difference between HR Shared Services and BPO Services?
Scope and licensing. Both services are function-transfer outsourcing — People Profilers hires the staff who deliver the function and runs the operation on documented SLAs. The differences are what's in scope and which PP entity delivers the engagement.
HRSS is HR-only scope, including work permit and immigration applications on your behalf. Delivered through People Profilers Bangkok Recruitment Co., Ltd. (Company Reg: 0105565048191) under Thailand Recruitment Licence น.1830/2565 — the licence required to file work permit applications for client employees. HRSS suits employers with Work Permit and Non-Immigrant B visa workforce who need ongoing immigration coordination as part of their HR function.
BPO Services is open-scoped — any recurring business process (HR, payroll, reception, document admin, customer support, finance support, etc.) BPO suits employers who want broad back-office outsourcing without work permit scope, or whose workforce is local-only.
Both services use the same commercial framework — 12-month minimum term with one month's fees held as a refundable security deposit. Many clients use both: HRSS for the HR + work permit piece, BPO for the non-HR functions.
Who is the legal employer when I engage People Profilers HRSS?
People Profilers is the legal employer of the HR staff who deliver your outsourced function. When you hand your HR function over to us — payroll, employee lifecycle, benefits, work permit applications, statutory reporting — the people who carry out that work are our employees, hired and managed by us under People Profilers Bangkok Recruitment Co., Ltd. (Company Reg: 0105565048191). We hire, train, retain, and direct them; you receive the function delivered to documented SLAs.
Your own non-HR employees (the rest of your workforce) remain your employees under your existing terms. Only the headcount delivering the HRSS function sits on PP's payroll.
Thailand HRSS is delivered through People Profilers Bangkok Recruitment Co., Ltd., holding Thailand Recruitment Licence น.1830/2565 — the licence that authorises us to file work permit applications on your behalf. For multi-country engagements, the relevant in-country PP entity is the legal employer in each market.
How is HRSS different from your standalone Work Permit & Immigration service?
Depth. Work Permit & Immigration is a standalone advisory and filing service — you keep running your HR function in-house, and you engage us to file work permit applications (Work Permit, Non-Immigrant B visa, dependant Non-O visas), handle renewals, and advise on immigration compliance. We don't run your HR; you do.
HRSS is full HR function transfer. We run payroll, employee lifecycle, benefits, statutory reporting and the work permit applications — all under one engagement, one DOE recruitment licence, one operational team. The work permit piece is one part of a much broader scope.
Choose Work Permit & Immigration if you have a competent in-house HR team and just need a DOE-licensed partner for immigration. Choose HRSS if you want the entire HR function (including work permit) handed over.
How does the engagement and pricing work?
Every HRSS engagement is documented in an engagement letter before the first operational cycle. The letter sets out the scope (functions covered, countries, headcount, target service levels, work permit volume), the fee structure, payment terms, and the statutory filings included.
Fees are transparent and itemised — service fees for each in-scope function, work permit application fees per submission (passed through at official government rates), separate line items for one-time setup or add-on modules (HRIS configuration, employee helpdesk), and pass-through statutory contributions at official rates with no markup.
Engagements have a minimum term of 12 months. HRSS setup is a meaningful operational investment for both parties — employee data migration, work permit record handover from your existing provider (if any), workflow configuration, statutory registration verification, and a parallel-run cycle before live cutover. The 12-month minimum reflects that commitment on both sides. One month's fees are held as a refundable security deposit for the duration of the engagement, returned at the close of the relationship or applied against the final invoice.
How do you handle data security and employee privacy?
HRSS involves the most sensitive employee data flows of any outsourcing engagement — payroll, benefits, performance, work permit and immigration records, identity documents — so data security and personal data protection are core to the operating model. Employee master data, salary information, work permit details, and identity documents are stored in access-controlled systems with audit logging. Operational processing follows documented procedures with segregation of duties between input, review, and approval.
We comply with Thailand's Personal Data Protection Act and the equivalent personal data legislation in Singapore (PDPA), Malaysia (PDPA 2010), Vietnam (PDPL), and Indonesia (PDP Law). Data residency, retention periods, and cross-border transfer protocols are documented in the engagement letter.
Statutory submission archives and work permit application records are retained for the period required by each jurisdiction's regulator — typically five to seven years — and accessible to you on request.
What does the transition look like if we move from in-house HR or multiple vendors?
Most HRSS clients are running their first full operational cycle with us within six to ten weeks of engagement, depending on workforce size, work permit volume, and the complexity of the existing setup. The transition steps are: employee master data migration; work permit record handover from your existing provider; workflow configuration; HRIS integration; statutory registration verification; one parallel-run cycle to reconcile every output; then phased cutover.
Work Permit renewals scheduled in the cutover window are handled jointly with your outgoing provider (if any) to ensure no immigration submission gaps. We coordinate with your HR and finance leads throughout, with weekly check-ins during the transition period.
If you decide to bring HR back in-house at any point after the minimum term, the same data and process work in reverse — documented handover, archived records transferred, work permit records returned, statutory continuity preserved.
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